Q&A

If you cannot find the answer to your question here, contact us using the chat bubble in the bottom right corner or shoot us an email at info@lashcoastbeautysupply.com

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WHAT IS YOUR RETURN POLICY?

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LashCoast Beauty Supply must be notified within 10 business days of receipt of merchandise. Orders passed 10 days of receipt are non-refundable. Buyers are responsible for shipping charges on returned merchandise. All items need to be returned within 14 days of receipt.

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Returns will not be accepted without prior authorization by a LashCoast team member.

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Items must be unopened and in original packaging.

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In the event that a return is a result of our error, LashCoast will pay for the return shipping cost.

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Once we have received the return we will inspect the items to ensure it is eligible for re-sale.

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Please allow 24 hours for re-processing. You will receive notification with shipping details once your new order has been processed. You will be provided with an exchange, or credit.

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WHAT ARE YOUR PAYMENT OPTIONS?

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We accept Visa, Mastercard, Amex, Debit, Apple Pay and PayPal

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DO YOU OFFER INTERNATIONAL SHIPPING?

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Yes, we offer international shipping. Our shipping prices are as follows:

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Within Canada: $15 flat rate

Within North America: $20 flat rate

Everywhere else: $30 flat rate

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ORDER CANCELLATION AND ADJUSTMENTS

 

Please note all order adjustments, edits, and cancellations need to be made before 8:30 AM PST of the following business day that the order was placed. After this time period the order will go out as is and is not eligible for cancellation or adjustments.

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